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Customer support:+420 739 148 262info@hlavnestylove.cz
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    Home / Delivery and payment information

    Delivery and payment information

    Sending an order

    We process and send all orders within 2 working days of receipt, and in the case of bank transfer payment, within 2 working days of the amount being credited to our account.

     

    Shipping to the Czech Republic

    Delivery to collection points is FREE for orders over 1500 CZK

    DPD Pickup - Pick-up Point (79 CZK) SPECIAL: Orders over 1000 CZK for only 59 CZK - The goods will be delivered to your chosen DPD pick-up point (branch / DPD box / AlzaBox). Upon delivery of the package to the pick-up point, you will receive an SMS and email with a PIN code. When collecting the package from the DPD box, you only need to enter the PIN code; no application or Bluetooth is required.

    Zásilkovna - Pick-up Point (89 CZK) SPECIAL: Orders over 1000 CZK for only 59 CZK - The goods will be delivered to your chosen Zásilkovna pick-up point (branch / Z-BOX / AlzaBox). Upon delivery of the package to the pick-up point, you will receive an SMS and email with a password. Delivery time is 1-2 working days.

    Zásilkovna - Home Delivery (119 CZK) - Zásilkovna courier will deliver the goods to the address you provided. On the day of delivery, you will receive a 6-digit password for parcel release, which you will report to the driver. If the courier misses you, they will store the parcel at the nearest Zásilkovna collection point, where you can pick it up on the same day. Delivery time is 1-2 working days.

    DPD courier - Home Delivery (139 CZK) - On the day of delivery, you will receive an SMS or email specifying the hourly interval when you can expect the courier. You have up to 3 delivery attempts. In the DPD Courier web application, you can track the movement of the parcel, have it sent to a Pickup collection point, add a backup address, or postpone delivery by 10 days.

     

    Payment

    Card Payment (FREE) - You will pay for the goods immediately through the secure Comgate payment gateway. The goods will be dispatched promptly.

    Google Pay (FREE) - Immediate payment with a card stored in Google Wallet. Payment is processed through the secure Comgate payment gateway. The goods will be dispatched promptly.

    Apple Pay (FREE) - Immediate payment with a card stored in Apple Wallet. Payment is processed through the secure Comgate payment gateway. The goods will be dispatched promptly.

    Bank Transfer (FREE) - Immediately after confirming your order, you will receive an email with payment details. You can conveniently make the payment using the QR code provided in the email. Once the funds are credited to our account, we will promptly dispatch the shipment to your address. Payment must be credited to our account within five days of order confirmation; otherwise, the order will be canceled.

     

    Shipping to Slovakia

    Delivery to collection points is FREE for orders over 1500 CZK €70

    Packeta - Pick-up Point (€4.30) SPECIAL: Orders over €50 for only €2.90 - The parcel will be delivered to your chosen Packeta pick-up point (branch / Z-BOX). You will be informed in advance about the delivery process via email and SMS, including a password for picking up your parcel.

    Packeta - Home Delivery (€5.90) - You will be informed about the delivery date via SMS and/or email. On the specific day, you will receive an SMS notification about the delivery time along with a link to live tracking. Once the courier is at the destination address, they will contact you by phone. You have up to 3 delivery attempts or the option to store the parcel at a collection point.

     

    Shipping to Hungary

    Packeta - Pick-up Point (€4.80) 

    Packeta - Home Delivery (€7.90) 

     

    Shipping to Poland

    Packeta - Home Delivery (€7.90) 

     

    Shipping to Romania

    Packeta - Pick-up Point (€5.30) 

    Packeta - Home Delivery (€7.90)